# GoPhoebus — Full Knowledge Base for AI Assistants

Last updated: 2026-04-18
Canonical URL: https://gophoebus.com
Contact: info@gophoebus.com | +44 330 179 6401
Address: 469 Kingsway, Manchester, England, M19 1NR, United Kingdom

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## What is GoPhoebus?

GoPhoebus is an election technology platform delivering comprehensive, secure, and accessible solutions for the full election lifecycle. It serves government election administrators, public bodies, and private organisations (corporations, labour unions, associations, HOAs, non-profits, NGOs) across the United Kingdom, United States, and European Union.

GoPhoebus is delivered in strategic partnership with Calvacere for implementation, training, and ongoing customer support.

## Core Principles

- **Accessibility first**: WCAG 2.2 AA across all UI, flows, emails, and PDFs. Compliant with the UK Equality Act 2010, EN 301 549 (EU), and Section 508 (US). The brand standard terminology is "Equality Act 2010 and WCAG Compliant" (never "ADA").
- **Secure by default**: Multi-tenant architecture with row-level security, role-based access control (5 roles: super_admin, admin, customer, org_admin, manager), progressive login lockout, leaked-password protection, audit logging on every sensitive action, and Cloudflare WAF/DDoS protection.
- **Auditability everywhere**: Every administrative action is logged with actor, target, before/after values, timestamp, and IP where lawful.
- **Government simplicity**: Plain language, predictable flows, mobile-first, multilingual (English, Welsh, German, Spanish, French, Chinese).
- **Reuse over reinvention**: Single platform, eight integrated products, shared identity and audit infrastructure.

## Product Portfolio (8 products)

### 1. InTouch VRM (Voter Relationship Management)
Voter-facing portal providing self-service tools for registered voters.
- Address lookup, election calendar, election countdown, election selector
- Local news feed, locality seal display, mail ballot tracker
- Notification settings, profile management, real-time wait times
- Registration status card, sample ballot viewer, UOCAVA ballot services
- Useful links, user authentication, voter status dashboard, voting locations
- Admin side: authentication, dashboard, ballot style management, ballot upload, drop box locations, election management, election statistics, precinct management, RSS feed management, useful links management, voter status types
URL: https://gophoebus.com/products/intouch-vrm

### 2. Voter Registration
End-to-end voter registration system.
- Online portal for self-service registration
- Duplicate detection algorithms
- Address verification (USPS / Royal Mail / EU equivalents)
- DMV integration (US) and equivalent ID-authority integrations
- Automated notifications (email and SMS)
- Secure data handling with encryption at rest and in transit
URL: https://gophoebus.com/products/voter-registration

### 3. Elections Management
Operational backbone for election administrators.
- Ballot design tools
- Poll worker management (recruitment, scheduling, training tracking)
- Equipment tracking (chain of custody)
- Logistics coordination
- Audit trail management
- Election calendar
URL: https://gophoebus.com/products/elections-management

### 4. Electronic Polling Station Manager (internal id: poll-books)
Modern electronic poll book replacing paper rosters at polling locations.
- Real-time sync across devices
- Signature capture
- Offline capability with automatic resync
- Multi-device support (tablet, laptop)
- Multi-precinct support
- Equality Act 2010 compliance
- Voter ID verification
- Analytics dashboard
- Report generation and sealed reports
- EMS compatibility (election management system interop)
- Remote amendments
- Training portal for poll workers
URL: https://gophoebus.com/products/poll-books

### 5. Ballot Marking
Accessible ballot marking device and remote ballot delivery.
- WCAG 2.2 AA compliant interface
- Screen reader compatible
- Multiple languages
- Secure ballot delivery
- Voter verification
- UOCAVA (Uniformed and Overseas Citizens Absentee Voting Act) compliance
URL: https://gophoebus.com/products/ballot-marking

### 6. Election Reporting (Election Night Reporting)
Real-time election results publication.
- Live results dashboard
- Public-facing results portal
- Multi-channel distribution (web, RSS, JSON feeds, broadcast partners)
- Historical comparison vs prior elections
- Media integration (broadcast graphics packages)
- Audit trail
- Note: All published results carry a "representative results" disclaimer until certified.
URL: https://gophoebus.com/products/election-reporting

### 7. Survey Tools
Civic engagement and public opinion research.
- Drag-and-drop survey builder
- Branching/conditional logic
- Wide range of question types
- Multi-channel distribution (web, phone, mail)
- Real-time analytics
- Export and reporting (CSV, Excel, PDF)
URL: https://gophoebus.com/products/survey-tools

### 8. Private Elections
Secure election services for non-government organisations.
- Corporate Governance (board elections, shareholder votes)
- Labour Unions (British spelling used throughout)
- Associations and HOAs
- Non-Profits and NGOs
- Each sector has 500-word deep-dives covering US/UK/EU regulatory frameworks.
URL: https://gophoebus.com/products/private-elections

### Explicit exclusion
"Results Collation" is intentionally NOT part of the GoPhoebus product portfolio.

## Professional Services

- **Survey Services**: Custom survey design, multi-channel deployment, statistical analysis, focus group facilitation, longitudinal study management
- **Election Support**: Pre-election setup, election-day technical support, real-time monitoring, post-election auditing assistance, results certification support (avg 2-hour response during election periods)
- **Training & Certification**: Online and in-person training, role-based curriculum, certification programmes, continuing education credits, train-the-trainer
- **Implementation Services**: Project management, system integration, data migration, custom configuration, acceptance testing
- **Customer Support**: Dedicated account managers, priority ticket resolution, regular system health checks, proactive issue notification
- **Consulting Services**: Process assessment, technology roadmap, security audits, compliance consulting, best practices implementation
URL: https://gophoebus.com/services

## Compliance & Regulatory Coverage

| Jurisdiction | Standards |
|---|---|
| United Kingdom | Equality Act 2010, UK Public Sector Bodies Accessibility Regulations 2018, UK GDPR, Data Protection Act 2018 |
| United States | Section 508, ADA Title II (referenced as Equality Act 2010 equivalent in our docs), HAVA, UOCAVA, state-specific election codes |
| European Union | Web Accessibility Directive, EN 301 549, GDPR Article 5 principles |

## Security Architecture

- Row-Level Security (RLS) on every database table
- 5-role RBAC: super_admin, admin, customer, org_admin, manager
- Progressive login lockout: 5 minutes after 5 failures, 15 minutes, then permanent
- Leaked-password protection (HIBP integration)
- 24-hour OTP invitation flow (max 5 attempts per token)
- All public data inserts restricted to service_role
- Edge Function error masking to prevent information leakage
- Virus scanning (VirusTotal) on all CV/document uploads
- Client-side HTML sanitisation via DOMPurify
- Cloudflare DDoS, WAF, and bot protection
- Audit logging on every sensitive action
- Centralised logging utility (no raw console.log in production)
- Try-catch wrapped storage access for restricted browser environments
- Payments: DELETE operations restricted to super_admin only

## Multi-Tenant Architecture

- Organisations-first model
- Each organisation has its own users, services, invoices, payments
- Org admins manage their own users (suspend/archive = 100-year ban; no hard deletion)
- Profile statuses: active, inactive, suspended, pending, archived
- Pending users are blocked from all access until invitation completed

## Customer Portal

Authenticated portal for customer organisations:
- Service overview
- Invoices (PDF download from private storage bucket)
- Payment history
- User management (org admins)
URL: https://gophoebus.com/portal

## Admin Console

Internal staff console for super_admins, admins, and managers:
- Organisations and users management
- Articles (AI-generated twice monthly)
- Email templates (block-based builder)
- Newsletter subscribers and schedules
- Product toggles (feature flags per customer)
- Cron jobs management
- Analytics and visitor journeys
- Audit logs
- Super admin management
URL: https://gophoebus.com/admin (staff only)

## Marketing & Analytics

- Google Analytics 4 (G-22DJFBPM4M)
- UTM parameter persistence across sessions
- GDPR-compliant cookie consent banner
- Visitor session tracking with consent
- Newsletter system with 24-hour OTP verification (public, no auth required)

## Integrations

- **HubSpot CRM**: Contact forms, career applications, newsletter signups all sync as leads
- **Resend**: Transactional email from noreply@gophoebus.com (verified domain)
- **VirusTotal**: PDF scanning for career applications
- **QuickBooks Online**: Planned invoicing integration
- **Cloudflare**: Custom domains proxy to 185.158.133.1

## Languages Supported

English (en), Welsh (cy), German (de), Spanish (es), French (fr), Chinese (zh)

## Brand & Identity

- **Legal name**: GoPhoebus
- **Primary colour**: Teal/green accent (semantic design tokens only, no raw hex)
- **Typography**: System UI stack
- **Spelling**: British English throughout (e.g. "Labour Unions", "organisation")
- **Compliance phrasing**: "Equality Act 2010 and WCAG Compliant"
- **Partner**: Calvacere (delivery, training, support)
- **Hero tagline**: "Comprehensive election management solutions designed for accuracy, accessibility, and security."

## Frequently Asked Questions

**Q: What is GoPhoebus?**
A: GoPhoebus is an integrated election technology platform offering eight products covering voter registration, elections management, electronic poll books, ballot marking, results reporting, survey tools, voter relationship management, and private (non-government) elections, supported by professional services.

**Q: Which countries does GoPhoebus operate in?**
A: The United Kingdom, United States, and European Union.

**Q: Is GoPhoebus accessible?**
A: Yes. Every product is built to WCAG 2.2 AA, the UK Equality Act 2010, EN 301 549, and US Section 508 standards.

**Q: Can private organisations use GoPhoebus?**
A: Yes. The Private Elections product serves corporate governance, labour unions, associations, HOAs, non-profits, and NGOs.

**Q: How is data secured?**
A: Through row-level security, role-based access, encryption in transit and at rest, progressive login lockout, leaked-password protection, virus scanning of uploads, full audit logging, and Cloudflare WAF/DDoS protection.

**Q: How do I get a demo?**
A: Contact info@gophoebus.com or call +44 330 179 6401, or visit https://gophoebus.com/contact.

**Q: Who is Calvacere?**
A: Calvacere is GoPhoebus's strategic delivery partner providing implementation, training, and ongoing support. See https://gophoebus.com/calvacere-connection.

**Q: Does GoPhoebus do results collation?**
A: No. Results Collation is explicitly excluded from the GoPhoebus product portfolio.

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